- Booking and confirmation
- Submit a date request and one of the sisters will call you back within 24 hours. We confirm all the details together by phone before your date is set.
- Cancellation
- Please call us as soon as you know you need to cancel or reschedule. We will do our best to find another date that works for your family.
- Arrival window
- We arrive within 10 minutes of the scheduled start. If traffic or a previous party delays us, you get the full visit length regardless. If the children are not ready at the start time, the visit still ends at the scheduled end time.
- Weather and outdoor parties
- Costumes cannot be out in rain, high wind or heat above 90 degrees. Outdoor bookings need a covered or indoor backup.
- Space and setup
- Please provide an indoor or shaded area where children can sit, a clear path to the door, and pets secured in another room.
- Supervision
- A parent or guardian must be present and responsible for the children for the entire visit. Our performers lead activities and are not responsible for supervision, discipline, food or first aid.
- Respect for our performers
- Our performers are young women. We reserve the right to end a visit with no refund if anyone present is intoxicated, aggressive, or behaves inappropriately toward a performer.
- Photos
- We may photograph parts of the visit for our website and social media. Tell us at booking if you prefer we do not. We never publish a child's full name or location.
- Travel
- Free within 20 miles of Vancouver, with a small fee beyond that, quoted before booking.
- Allergies and safety
- Makeovers and face painting use washable, kid-safe cosmetics. Tell us about allergies at booking and we will skip or substitute. Glitter and face paint are optional for every child.
